Contract and warranty conditions

 

USER AGREEMENT OF ORDERING AND SALES SYSTEM OF SPARE PARTS

 

1. General provisions

 

This document is a cooperation agreement concluded between the owner of the allcar.ee sales center AllCar OÜ and the registered user of the sales center.

 

2. Submitting an order

 

2.1. The order submission by the buyer takes place strictly through the order-sales center allcar.ee. To complete the order, one must register as a customer and sign a customer agreement. All orders are placed by the customer through an individual account, entering the order center with a password and a password known only to him/her (Law of Obligations Act (LOA) § 62). Requests for spare parts submitted using communication tools (phone, email) will not be processed to avoid confusion and misunderstandings. However, it is possible to receive technical and other support information using communication tools from our customer service representatives about the suitability and availability of spare parts in the order-sales center. Please check the suitability of the details before the final confirmation of the order. For help in determining the suitability of the parts, please contact customer support by email or phone.

 

2.2. The selling price of an individual spare part is displayed when entering the spare part code or in the catalog next to the corresponding spare part code. The sales price of the entire order is displayed after the order has been created and is visible individually in the account of each registered and signed user.

 

2.3. The order is considered confirmed by the seller issuing an invoice to the customer. By confirming the order, the order is considered to have been placed, and the contract concluded. The customer does not have the right to withdraw from the submitted order, except in the cases stipulated in this contract.

 

2.4. The seller has the right to unilaterally change the selling price of both individual spare parts and the entire order if such a change is due to objective circumstances unknown to the seller. The seller is obliged to inform the customer about changes in the sales price immediately by email. At the customer's request, the seller is obliged to justify the change in the sales price in writing. In the event of a change in the selling price, the customer has the right to cancel the order within three working days if the seller has changed the selling price by notifying the seller via email. In the case of cancellation of the order, the seller immediately, if not later than within 30 days after receiving the corresponding notification, returns the sales price paid by the customer or restores the customer's credit limit. Deadlines are calculated by dates fixed in the movement of email.

 

2.5. Payment of the sales price is possible in the internet bank or by using a credit limit.

 

3. Delivery time

 

3.1. The estimated delivery time of the spare part is determined by the seller. The seller has the right to unilaterally extend the delivery time during the order fulfillment by notifying the customer by email. If the seller extends the delivery time more than once or for more than two months at a time, the customer has the right to withdraw from the order within three working days of receiving the relevant information by notifying the seller via email. In case of cancellation of the order, the seller will immediately, if not later than within 30 days after receiving the corresponding notification, return the sales price paid by the customer. The seller is not obliged to compensate the customer for the loss arising from the cancellation of the order. If the customer does not cancel the order in accordance with the procedure stipulated in this clause, it is considered that the customer wants to fulfill the order with an extended delivery time.

 

4. Filling an order

 

4.1. The seller begins to fulfill the customer's order immediately after the confirmation of the invoice submitted on the basis of the order, if confirmation of the payment made by the customer has been received from the bank or if the customer has used a credit limit.

 

4.2. If within one (1) working day following the confirmation of the invoice submitted by the seller, no confirmation has been received from the bank about the payment made by the customer, or if the customer has not used a credit limit, the seller has the right not to fulfill the order. The seller has the right not to fulfill the order even if confirmation of the payment made by the customer is received from the bank or if the credit limit is used more than one (1) working day after the order was submitted. The seller informs the customer about the non-fulfillment of the order by email or telephone.

 

4.3. The seller has the right to cancel the fulfillment of the order at any time if the fulfillment turns out to be impossible or significantly difficult due to circumstances beyond the seller's control. The seller immediately informs the customer of the cancellation of the fulfillment of the order by email or telephone. At the customer's request, the seller is obliged to give reasons in writing for refusing to fulfill the order. If the fulfillment of the order is canceled, the seller shall immediately, but no later than within 30 days, return the sales price paid by the customer or restore the customer's credit limit. In the case of canceling the fulfillment of the order in accordance with the procedure provided in this clause, the seller is not responsible for the damage caused to the customer or third parties by canceling the fulfillment of the order.

 

5. Delivery of ordered spare parts

 

5.1. The ordered spare parts are delivered at the customer's choice either at the seller's location or using the service of a courier company. The seller cannot oblige the courier company to provide a service that has not been approved for him/her in the business register's list of activities on the basis of its articles of association (collection and bank services). Immediately after handing over the spare part to the buyer in the case of consumer sales, the sales price must be paid to the seller. The seller is not obliged to provide a credit limit for consumer sales. Payment of the invoices presented by the seller to the buyer in the case of consumer sales before handing over the goods to the buyer in full is not mandatory, but it is recommended to pay immediately or within three days after receipt of the invoices by the buyer (LOA § 213 (3)). The seller reserves the right not to issue a spare part to a buyer with an unpaid invoice, and a spare part ordered on the basis of an order with unpaid invoices will not be reserved. In all other cases, the buyer is obliged to comply with the payment terms and conditions stated on the invoice by the seller in accordance with the contract and current legislation.

 

5.2. The seller advises the buyer to inspect the spare part upon receipt. In case of defects discovered in the spare part, the seller advises the buyer to inform the seller immediately (within 48 hours) and fix the defect, preferably in the presence of the courier. If the buyer has concluded the sales contract in his/her economic or professional activity, he/she must inspect or have the spare part inspected without delay. In case of failure to inform about a defect within 48 hours, it is assumed that there were no defects when the spare part was handed over. The customer does not have the right not to accept the defective spare part.

 

5.3. When handing over the ordered spare parts at the seller's location, the seller informs the customer of the contacts left by the customer about the arrival of the spare part at the seller's location, and the customer undertakes to receive it from there.

 

5.4. When handing over the ordered spare parts by courier service, the buyer bears the costs related to the use of the courier service in accordance with the price list of the courier service provider or the seller. The provisions on the payment of the sales price apply to the payment of costs related to the use of the courier service. The customer undertakes to ensure that the spare part is received at the location indicated by him/her at a time convenient for the seller.

 

5.5. If the delivery of the spare part fails within two (2) weeks, the spare part will be stored in the place designated by the seller. In this case, the customer undertakes to pay the seller a storage fee for the spare part in the amount of 0.2% of the value of the spare part per day until the spare part is handed over to the customer. The seller has the right to refuse to hand over the spare part before paying the deposit.

 

5.6. RETURN AND EXCHANGE ARE ONLY AVAILABLE FOR GOODS WITH UNDAMAGED AND CLEAN PACKAGING, AND THE PRODUCT ITSELF MUST NOT HAVE ANY SIGNS OF USE OR DAMAGE.

 

6. Customer's liability

 

6.1. The customer is responsible for all transactions made using his/her user ID and password.

 

6.2. The customer is responsible for incorrectly entering the spare part code and submitting the resulting unwanted order.

 

6.3. The customer undertakes to ensure his/her availability on the contact data entered by him/her or on the pre-filled contact data during the entire order fulfillment period. The information transmitted using the mentioned contact details is deemed to have been received by the customer.

 

6.4. The customer provides the seller with the names of their authorized representative(s), who have all customer rights related to all orders for spare parts made by the customer and to be made in the future. The parties consider the above-named persons to be the authorized representatives of the customer until the contrary; written information is received from the customer to the seller.

 

 

GENERAL WARRANTY TERMS OF ALLCAR.EE

 

The warranty for new car spare parts is valid for twelve months or longer according to the special agreements of the authorized installer. The authorized installer agreement is an agreement that is concluded separately between AllCar OÜ and the installer company. The extended warranty terms are only valid if the installer has an agreement. For products for which the car manufacturer has specified a specific exchange interval (filters, candles, etc.), the warranty is shortened to the mileage or time period specified by the car manufacturer.

 

The warranty for accessories is six months.

 

1. The warranty applies only to goods sold by allcar.ee or AllCar OÜ.

 

2. The warranty covers product material and manufacturing defects. The warranty does not cover normal wear and tear of products during operation (for example, wear of brake pads).

 

In the case of a product with a material or manufacturing defect, AllCar OÜ undertakes to repair, replace or compensate the defective product if the material or manufacturing defects have caused the product to become unusable.

The warranty does not cover defects caused by:

- normal wear and tear;

- lack of maintenance;

- incorrect work methods during installation;

- incorrect use;

- errors caused by other external factors;

- spare parts for cars used in competitions.

 

3. The warranty period begins when the product is handed over by AllCar OÜ to the Consumer. The warranty applies to the first user of the product. Replacing the product or part does not extend the initial warranty period.

 

4. The statement concerning the guarantee must be made to AllCar OÜ within two months after the discovery of the error.

The following must be added to the warranty:

- defective product;

- date of product purchase, invoice number;

- date of introduction of the product;

- time of use kilometer/hour;

- the date the error occurred;

- place of use (make of car/equipment, year of manufacture, registration number (EST), or VIN code);

- exact explanation and reason for the error (explanations such as broken, not working, not suitable for the customer's car, etc. are not accepted);

- the name and contact telephone number of the person providing additional information;

- the name of the installation company, contact details, and a copy of the document certifying the installation in this company;

- warranty card, if it is available on the corresponding product;

- if the body parts do not match, pictorial information is mandatory.

 

5. Warranty conditions for electronic equipment:

- this part is installed in a car dealership;

- these parts are installed by specialized companies.

 

6. The warranty does not apply to electronic devices in the following cases:

- if the electronic devices are not installed by specialized companies;

- if the product is installed in workshops where there are no suitable tools for this purpose;

- if the product is installed by a person without electronics qualifications;

- WE RECOMMEND THE CUSTOMER ALWAYS MAKE SURE OF THE INSTALLER'S QUALIFICATION BEFORE INSTALLING THE PRODUCT AND ALWAYS ASK FOR A DOCUMENT PROOF OF INSTALLATION!

 

7. AllCar OÜ has the right to disassemble the faulty product to find out the fault.

 

8. If the customer disputes the AllCar OÜ warranty expert's decision regarding the product's warranty, the corresponding product will be referred to an impartial expert (e.g., cooperation partner, manufacturer, or other). The processing time, in this case, is a maximum of 2 months. If the result of the examination is not clear within this time, the product is subject to compensation. Warranty expertise is generally performed at the expense of AllCar OÜ. If the customer does not agree with our warranty decision, the customer is given the opportunity to order an impartial expert at the customer's expense. Impartial expertise must be acceptable to both sides. In the event that the impartial expert's decision is positive, AllCar OÜ will reimburse the expert's costs.

 

9. AllCar OÜ does not undertake to compensate the costs associated with the exchange of damaged products during the warranty period.

 

10. A defective product that has been refunded will not be returned.

 

11. If the defective product is not subject to replacement under warranty, AllCar OÜ has the right to destroy the product after 30 days if the person making the warranty claim does not demand the return of the product within the 14th calendar day.

 

 

RETURN TERMS

 

After receiving the spare part, the Consumer Sale has the right to return the spare part within 14 days. The prerequisite for returning the spare part is an intact and unopened package. Caution Opening/damaging the package without a definite desire to assemble the given part may lead to the deterioration of the given product/spare part and makes it difficult or impossible to identify the spare part later. The packaging of the spare part is a spare part as part of the product and guarantees the preservation and identification of the spare part. Damaging of the spare part's packaging is considered damage to the spare part, and AllCar OÜ is not obliged to buy back the damaged spare part. To familiarize yourself with the spare part in the package, there is no need to open/damage the packaging of the spare part, as the necessary description of the product is available in our catalog at allcar.ee or in the catalog of the manufacturer of the given spare part. Please make sure that the product/spare part is correct before ordering a spare part, using either our catalogs or the help of another specialist in the given field (brand-specific representative offices, spare parts stores, repair shops). When repurchasing a spare part, the seller reserves the right, if necessary, to set a price different from the sale price to cover the costs of fulfilling the order, or if the return causes damage to the seller, as well as if the returned spare part turns out to be damaged upon receipt (LOA § 127, § 132, § 135). The return takes place at the returner's expense. The costs of returning products for consumer sales are covered by the Consumer.

 

If the spare part in the product packaging does not correspond to what is described on the packaging/in the allcar.ee catalog or is defective, AllCar OÜ undertakes to immediately replace the spare part or, if replacement is impossible, to compensate the value of the given product according to the sales contract.

 

RETURN AND EXCHANGE ARE ONLY AVAILABLE FOR GOODS WITH UNDAMAGED AND CLEAN PACKAGING, AND THE PRODUCT ITSELF MUST NOT HAVE ANY SIGNS OF USE OR DAMAGE.

 

If the details do not match, pictorial information is mandatory! Always point out the differences in dimensions (for example, 5 mm longer or 1 cm shorter, etc.).

In the case of a defective product, the information must reach us immediately (take a picture of the product and send it immediately), but no later than 48 hours later. AllCar OÜ has the right to refuse to consider later claims.